Responsible Gaming

Effective date: 29.01.2026

This Responsible Gaming page on the website terramadreanatolia.com describes the principles and measures used by Matchbook to promote safe, balanced, and transparent play. Our goal is to ensure that gaming remains a form of entertainment without causing harm to your personal, family, or financial wellbeing.

1. Commitment to Responsible Gaming

Matchbook is dedicated to creating a safe and responsible gaming environment for all our users. We recognise that whilst gaming should be enjoyable and entertaining, it can pose risks if not approached responsibly. We are committed to providing our players with the tools, information, and support necessary to maintain control over their gaming activities and to prevent gambling-related harm.

2. Gambling as Entertainment

Gaming should always be viewed as a leisure activity, not as a means to earn income or resolve financial difficulties. To help ensure your experience remains positive and enjoyable, we recommend following these practical tips:

Set a budget before you start playing and stick to it
Never gamble with money you cannot afford to lose
Take regular breaks to avoid prolonged gaming sessions
Do not chase losses or try to win back money you have lost
Avoid gambling when you are upset, stressed, or under the influence of alcohol
Keep gaming in perspective and balance it with other activities and responsibilities

3. Control and Self-Protection Tools

Matchbook provides a range of tools designed to help you manage your gaming activity and maintain control. These tools include deposit limits, which allow you to set daily, weekly, or monthly maximum amounts you can deposit into your account. You can also set loss limits to cap the amount you may lose over a specified period. Additionally, we offer session time reminders and the ability to take a temporary break through our “time-out” feature, which suspends your account for a period you choose. For those who require a more permanent measure, self-exclusion options are available, allowing you to exclude yourself from gaming activities for a minimum period of six months or longer. These tools can be accessed through your account settings or by contacting our customer support team.

4. Signs of Problematic Gambling

It is important to recognise the warning signs that gaming may be becoming problematic. Being aware of these signs can help you or someone you care about seek help early. Warning signs include:

Spending more time or money on gambling than you can afford
Feeling the need to gamble with increasing amounts of money to achieve the same level of excitement
Repeatedly trying to cut down or stop gambling without success
Becoming restless, irritable, or anxious when attempting to reduce or stop gambling
Gambling to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression
Chasing losses by returning to gamble another day to try to win back money lost
Lying to family members, friends, or others to conceal the extent of your gambling
Jeopardising or losing important relationships, employment, or opportunities because of gambling
Relying on others to provide money to relieve desperate financial situations caused by gambling

5. Protection of Minors

Matchbook is committed to preventing underage gambling. All users must be 18 years of age or older to register and participate in gaming activities on our platform. We employ age verification procedures during the registration process to ensure compliance with this requirement. We strongly encourage parents and guardians to take an active role in preventing minors from accessing online gaming sites by using parental control software and monitoring internet usage. Protecting young people from the risks associated with gambling is a shared responsibility, and we take this obligation very seriously.

6. Support and Seeking Help

If you believe your gambling is becoming problematic, it is important to seek help. There are numerous organisations in Ireland that provide free, confidential support and counselling for individuals affected by problem gambling. These include services such as Gamblers Anonymous Ireland, which offers peer support meetings throughout the country, and the Problem Gambling Ireland helpline, which provides professional advice and assistance. Seeking help is a sign of strength, and early intervention can make a significant difference in addressing gambling-related difficulties.

7. Assistance and Contact

Our customer support team is available to assist you with any questions or concerns related to responsible gaming. They can help you set up and manage the various control tools available, including deposit limits, loss limits, time-outs, and self-exclusion. Do not hesitate to reach out if you need guidance or support in managing your gaming activity.

Email: [email protected]

Site web: terramadreanatolia.com

Matchbook encourages all players to enjoy gaming responsibly and to keep entertainment firmly under control. Your wellbeing is our priority.